Question: Service Processes: How did the Netlfix shift help it deliver a better service system than the previous brick-and-mortar service model? Explain by describing how it

Service Processes:

  1. How did the Netlfix shift help it deliver a better service system than the previous brick-and-mortar service model? Explain by describing how it improved on one or more of the seven characteristics of a properly designed service system.
  2. Can you think of another example where a company changed or shifted its service-system design? Why did it make that change? Was it successful?

Please answer questions in a paragraph, thank you!

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