Question: Service quality is based on the gap between customer expectation and performance quality. customer expectation and conformance quality. customer expectation and actual service delivered. actual

Service quality is based on the gap between
customer expectation and performance quality.
customer expectation and conformance quality.
customer expectation and actual service delivered.
actual service delivere and the potential service that can be delivered.
none of the choices is appropriate.
Service quality is based on the gap between customer expectation and

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