Question: Service quality is based on the gap between customer expectation and conformance quality. customer expectation and actual service delivered. none of the choices is appropriate.

Service quality is based on the gap between
customer expectation and conformance quality.
customer expectation and actual service delivered.
none of the choices is appropriate.
customer expectation and performance quality.
actual service delivered and the potential service that can be delivered.
Service quality is based on the gap between customer expectation and

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