Short Case Scenario

Jamil is an engineer by training and a manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to start a new project for their company. Jamil has prepared a memorandum (letter) explaining to them the objectives of the work team. Some of the production workers and the accountant have come up to Jamil and asked for clarification about the memorandum.

1-Jamil held a meeting with the work team to determine what went wrong. It was determined that members of the work team had many varied experiences in the company, different technical backgrounds, and varying emotions about working on the assignment. These differences among the work team members created ________ for Jamil's communication. *

encoded messages decoding feedback noise

2- When Jamil drafted the memorandum and wrote the words on the paper, he was involved in ________.

information technology decoding the message formal communication channeling the message