Short Case Scenario

Jamil is an engineer by training and a manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to start a new project for their company. Jamil has prepared a memorandum (letter) explaining to them the objectives of the work team. Some of the production workers and the accountant have come up to Jamil and asked for clarification about the memorandum.

1-The accountant, thought that he will see and understand some of the technical terms used in the memorandum in a way that is most favorable for him and his job. This issue is known as ________.

the channel filtering noise encoding

2- Jamil tried to listen to the message content of the accountant, so he can understand what the accountant really means. Jamil is engaged in:

active listening the message feedback decoding

3- The team began the work on the project and reported to Jamil that they had started doing as he had asked in the memorandum. Jamil noticed immediately that the team is doing exactly what he asked them to do. The team's great performance, made Jamils communication a ________. *

difficult communication bad communication persuasive communication ineffective communication