Six month ago, your multi-system organization implemented computer-assisted coding at one of its campuses. Before you roll it out another facility, you need to find out how the process is going. Reports indicate that most coders are not making use of the computer-generated codes and are still using the old process for code assignment. It is clear that you will have to do some research to find out what the issues are.

Select the research methodology approach best suited for this and defend your choice.