SJobs's Computer Repair has maintained a competitive advantage based on its thorough and professional service, reasonable pricing, and money$-$back guarantee. Management at the company is so committed to doing repairs well that they often have rejected employee suggestions to expedite their processes. Recently, the company has begun to lose customers to a new local service offering same day in$-$home repairs and $24/7$ online customer support. According to the dynamic capabilities perspective, SJobs's Computer Repair has lost its competitive advantage due to