Skill Builder

Practice your ability to manage criticism constructively by discussing the following scenarios with a partner. Take turns describing how you would respond to the criticism and critiquing each other's responses.

a$.$ A coworker accuses you of trying to ingratiate yourself with $($kiss up to$)$ the boss.

b$.$ A hard$-$to$-$please client snaps at you about not returning phone calls in a timely manner.

c$.$ You forgot to proofread the budget committee's minutes before you distributed them; you accidentally mistyped several of the budget figures and the boss is upset.

d$.$ You walk through a coworker's work area on the way to the water cooler. They bark, "Can't you give me some space to do my job?"