Question: Sofia manages a specialized engineering consulting practice. Client feedback obtained in the past 1 2 months indicates that her business is on the decline. Sofia

Sofia manages a specialized engineering consulting practice. Client feedback obtained in the past

12

months indicates that her business is on the decline. Sofia decides to implement various changes within her practice to improve service quality. One of the key elements of these changes will be to refocus her staff on

Multiple Choice

making it easy and enjoyable for clients to experience a service.

occasionally meeting the needs of clients.

establishing short

-

term relationships.

giving clients what they want no matter the cost.

measuring product performance.

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