Solution

To conduct a macro motion study for the Passport$/$Identity Document section in the Operations Division of Home Affairs in South Africa, we'll create a flow process chart to identify all the steps required for one consultant. This will help in analyzing the existing method and suggest improvements for efficiency and economy. Here's a general outline of the steps involved:

Explanation

To conduct a macro motion study using a flow process chart for the Passport$/$Identity document section at the Home Affairs operations division, we need to identify and document all the steps involved in the process from the consultant's perspective. A flow process chart is an effective tool to visualize the sequence of activities and analyze the process for potential improvements.

Here's an example of a flow process chart for the Passport$/$Identity document process:

Flow Process Chart

Process: Passport$/$Identity Document Application

Analyst: $[$Your Name$]$

Date: $[$Current Date$]$

Operation: Consultant processing Passport$/$Identity Document applications

Chart Symbols:

$=$ Operation

$=$ Transport

$=$ Inspection

$=$ Delay

$=$ Storage

Step Description Symbol Distance Time

$1.$ Greet and verify applicant's identity

$2.$ Provide application form to applicant

$3.$ Applicant completes the form

$4.$ Collect completed form and supporting documents

$5.$ Review the application for completeness

$6.$ If incomplete, return to applicant for corrections

$7.$ If complete, capture applicant's details in the system

$8.$ Collect payment from applicant

$9.$ Issue receipt to applicant

$10.$ Forward application to processing center

$11.$ Wait for processing and delivery from center

$12.$ Receive processed application from center

$13.$ Verify received document against applicant details

$14.$ If discrepancy, return to processing center

$15.$ If correct, notify applicant for collection

$16.$ Applicant collects the document

$17.$ Store uncollected documents securely

In this flow process chart, each step in the process is listed with a corresponding symbol indicating the type of activity $($operation$,$ transport, inspection, delay, or storage$).$ The distance and time columns can be filled with estimated or measured values for each step, if available.