SOLVE STEP BY STEP IN DIGITAL FORMAT

A courier company with a functional structure hires the services of a DO consultant; The idea is to create a system for measuring processes and evaluating the performance of its collaborators that is aligned with the internal development programs that the organization offers its collaborators. Although the company offers the consultant the full support of senior management, it warns that its collaborators are not used to evaluation, which they perceive as hostile, since it is not necessary for them, and as proof it is enough to observe the following: the company It continues to grow, it has a good working environment and its people are willing to work collaboratively. Senior management seeks that its collaborators prepare themselves against a new foreign competitor that in six months will begin to have a presence in the market.

Three main purposes for the planning of the OD project of said company.

a. Actions at each stage that meet the needs of this courier company (according to Kurt Lewin's model).

b. Promoting and detracting forces in this situation.

c. Principles of desired culture that the company should consider, to adopt the new system of control and performance evaluation.

d. Type of organizational configuration and its arguments for the project.