1. Something that does not conform to a known and accepted customer standard/specifica- tion is defined as a _ _ _ _ _ _ _
   1. Variance
   2. Defect
   3. Defective
   4. Yield
2. What are inputs called that behave such that we have limited, if any, influence upon?
   1. Controllable
   2. Uncontrollable
   3. Procedural
   4. We can influence all inputs
3. You are studying a coating process with a customer requirement of 70 mm +/- 25 mm. You collect the following sequence of 10 data points when measuring the coating thickness:

4. 80, 90, 56, 72, 80, 80, 92, 55, 50, 75

   What can you conclude about the process stability from the data?

5. 1. Process is stable
   2. Process is unstable
   3. Should gather more data before making a conclusion
   4. Process is Capable
   5. Process is not Capable