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QUESTION 20 Using an action verb that 1) is usually the first word in each step/sentence and 21 communicates a request or a command, is appropriate for which positive message type? a. Letters Ob.Procurement messages Oc Goodwill messages Od Instruction messages QUESTION 21 The following is/are true of formal business proposals and formal business reports O a Formal proposals make a written offer, whereas formal business reports discuss accepted offers Ob Formal proposals make an offer conditional upon also supplying a formal business report OC Formal proposals make a written offer, whereas formal business reports feature investigation and analysis O dia and QUESTION 22 Which of the following is TRUE about nonverbal communication? O a Norverbal communication can be unintentional Ob in business, generally a minor portion of communication is nonverbal Looking people in the eye is not considered nonverbal communication Od. All of the above QUESTION 23 There are various pitfalls using email but the main comunication weakness when using email for business is that a. One must have internet connectivity Ob You generely can't prevent the receiver from forwarding your message cs a permanent record Otcart truly be deleted Od mail doesn't convey tone text alone can be misunderstood