Southwestern University Case Study: Aggregate Planning With the rising demands of a successful football program, the campus police chief at South Western University John Swearingen, wants to develop a 2-year plan that involves a request for additional resources. The SWU department currently has 26 sworn officers. The size of the force has not changed over the past 15 years, but the following changes have prompted the chief to seek more resources:

The size of the athletic program, especially football, has increased.

The college has expanded geographically, with some new research facilities and laboratories now miles away from the main campus.

Traffic and parking problems have increased.

More portable, expensive computers with high theft potential are dispersed across the campus.

Alcohol and drug problem have increased.

The size of the surrounding community has doubled.

The police need to spend more time on education and prevention programs.

The college is located in Stephenville, Texas, a small Town about 30 miles southwest of the Dallas/Fort Worth Metroplex. During the summer months, the student population is around 5,000. This number swells to 20,000 during fall and spring semesters. Thus demand for police and other services is significantly lower during the summer months. Demand for police services also varies by:

Time of the day (peak time is between 10 pm and 2 am)

Day of the week (weekends are the busiest).

Weekend of the year (on football weekends, 50,000 extra people come to campus)

Special events (check-in, check-out, commencement)

Football weekends are especially difficult to staff. Extra police service is typically needed from 8am to 5pm on five football Saturdays. All 26 officers are called in to work double shifts. More than 40 law enforcement officers from surrounding locations are paid to come in on their own time, and a dozen state police lend a hand free of charge (when available). Twenty-five students and local residences are paid to work traffic and parking. During the last academic year (a 9-month period), overtime payments to campus police officers totaled over $120,000. Other relevant data include the following:

The average starting salary for a police is $32,000.

Work-study and part-time students and local residents who help with traffic and parking are paid $12.00 an hour.

Overtime is paid to police officers who work over 40 hours a week at the rate of $20.00 an hour.

Extra officers who are hired part time from outside agencies also earn $20.00 an hour.

There seems to be unlimited supply of officers who will work for the college when needed for special events.

With days off, vacations, and average sick leave considered, it takes five persons to cover one 24-hour, 7 days-a-week positions. ds 2 The schedule of officers during fall and spring semester is:

Weekdays Weekend

First shift (7am-3pm) 5 4

Second shift (3pm-11pm) 5 6

Third Shift (11pm-7am) 6 8

Staffing for football weekends and special events in addition to the preceding schedule. Swearingen thinks that his present staff is stretched to the limit. Fatigued officers are potential problems for the department and the community. In addition, neither time nor personal has been set aside for the crime prevention, safety, or health programs. Interactions of police officers with students, faculty and the staff are minimal and usually negative in nature. In light of these problems, the chief would like to request funding for four additional officers, two assigned to new programs and two to alleviate the overload on his current staff. He would also like to begin limiting overtime to 10 per week for each officer.

1.1 As a principal consultant of South Western University you have been asked to provide a report critically discussing the importance of capacity decisions to John Swea-ringen. (20 marks) 1.2 With reference to the case study using examples define design, effective and actual capacity. (10 marks)

1.3 With reference to the case study, identify and discuss how John Swea-ringen may be able to adapt to the changes that have occurred at South Western University over the years? Your response should discuss the measures to be implemented towards increasing their operational capacity (10 marks