Speech Communication Instructions It is important to know that how we communicate reflects us as persons. In the business setting, a messages tone says something about the writer and affects how the receiver will perceive the message. Business writing must have the proper tone to ensure its effectivity. If the tone makes the content unclear, confusing, or even offensive, the reader will not be able to properly absorb or react to the text (Cullen, 2018). Letter #1: Revise the email below to eliminate the negative tone and attitude of impatience of the sender. Dear Mrs. Cruz, As we have repeatedly discussed at least five times already on the phone and even in the emails you sent occasionally, we can no longer provide you with the remote assistance of constantly reminding you about the dosages of your medicines. I hope we dont have to keep repeating this, but please always refer to the prescriptions and notes provided to you when you were discharged. There are eight medicines that you have to take everyday. You already have the details about these medicines. We hope you have already remembered everything by now since youve given us plenty of calls in the past days already. As much as we want to offer remote assistance, we also have other patients under our care who need physical care and attention. We hope that by this time you have already remembered everything. With all due respect, we hope you do not misunderstand this message. We are just busy at the moment because of the huge number of patients currently confined in the hospital. Thanks, Juan Dela Cruz Nurse Write your revised version of the email communication below:

Letter #2: Revise the email below to make it sound professional. John, What happened today between you and Mark????? I am expecting professional behavior from you both and what youve done does not reflect that!!!!!!!!!! Please explain!!!! Regards, Simon Write your revised version of the email communication below: