Question: Statement : Over the last 6 months, you have received numerous complaints from guests and staff that the property management computer system (PMS) is slow,

Statement: Over the last 6 months, you have received numerous complaints from guests and staff that the property management computer system (PMS) is slow, crashes regularly, causes long check-in lines, and loses reservations. Thus, the alternative/decision is to switch to a new system.

Eventually, you have been put in charge of leading the entire property through upgrade/change to the PMS.

a) Communication plan - list the channels of communication you will use to communicate this change to all employees, peers, and superiors.

(1) verbal

(2) written (3) non-verbal

b) Include a description of what will be communicated including verbiage.

c) a sample poster design you will include in the plan. This poster might be used in an on and/or off-line capacity (in word).

* Lists all relevant channels of communication to be used in communicating the change. A description of communication in each channel is shared and sample verbiage is included.

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