Step 1: Define Support and Operational processes for the organization

(Support Processes such as Calibration, Maintenance, Document and Data Control, HR, Quality etc. Operational Processes such as; Research& Development, Sales, Purchasing. Production and Logistic driving output for an organization.)

Step 2: Tell us about the context of your organization, define internal & external issues (Clause 4.1)

Step 3: Identify who are your interested parties and what are their requirements (Clause 4.2)

Step 4: Define inputs and outputs for each process, (Clause 7.1)

Step 5: Review how each of the processes are sequenced and how they interacted.

Step 6: Assign duties/process owners for each process (Clause 5.3)

Step 7: Assess risks and opportunities for each process (Clause 6.1)

Step 8: Make a list for the documented information is required for ISO 9001(Documented information: live documents and records) (Clause 7.5)

Step 9: Determine the measurement criteria and methods for each broad areas defined below. (Clause 9.0) You should take measurements in these 4 broad areas:1. Customer Satisfaction, 2. Organizational Capacity, 3. Process Performance and 4. System Performance. (9.1.3)

Step 10: Report your findings in WORD. Max 6 pages. This is a group assignment. You must present your report in 15 minutes.

GOOD LUCK!