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Compare and contrast empathy and apology. Use examples to explain.Is the customer always right? Why or why not? Use examples to explain.Imagine you are a customer service associate at Target. Today, you are working at the refund and exchange counter. Company policy states that refunds$/$exchanges are issued on unsoiled and unused merchandise or merchandise that is defective. Customer A walks in with a shirt and a receipt and asks for a refund. The item has clearly been worn as tags are removed and the shirt is soiled. Does this situation warrant empathy, an apology, or both? Why? Describe how you would respond to this customer.During your same shift at Target, Customer B walks in with a pair of pants. There is a run in the fabric across the front of the left pant leg that the customer noticed when she got home from the store. She has a receipt, the tags in the bag, and the merchandise. Does this situation warrant empathy, an apology, or both? Why? Describe how you would respond to this customer.