Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. As part of the $\_\_\_\_\_\_\_\_$ stage of change, the nurses' managers try to instill in them the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to innovation.

a$.$

Thawing

b$.$

Unfreezing

c$.$

Refreezing

d$.$

Change

e$.$

Freezing

f$.$

Melting