subject: Human Resources management

QUESTION 4

(a)

Assuming you are given a task to hire a customer service officer in your organization

Explain in detail how you would approach the planning and the execution of the interview

starting with scrutinizing the job description developing the questions,

arranging the panel

or interviewers etc until the exercise ends ano the candidaie is selected for the Dost.

(10 Marks)

(b)

A company should have a good training process in order to retain employees. Describe and

explain in your own words each step of the training process.

(10 Marks)