subject : negotiation n conflict management

SECTION A (20 MARKS) There are THREE (3) questions in this section. Answer ALL questions in the Answer Booklet. 1. a) b) Assume that you were to market one of your favourite products. Discuss the THREE (3) things that you would sure to include to persuade the buyers. (3 Marks) There are three theoretical frameworks that underpin persuasion such as in question 1 (a). Briefly explain ONE (1) of the theories. (2 Marks) (Total: 5 Marks) 2. Dealing with family in a business setting is more difficult because of the lines between business and family become blurred. Describe TWO (2) of these challenges and develop a plan for addressing them. (5 Marks) 3. Global negotiations are admittedly complex and uncertain. Therefore, planning is crucial to the process. Imagine that your employer has asked you to handle a contract negotiation with a coffee supplier from a country in South America, Discuss the steps to take in order to ensure a successful cross-cultural negotiation. (10 Marks)