Subject : ORGANIZATION BEHAVIOUR

Section A: Case Study: MLO 3 [40 Marks]

Amir, a postgraduate in management, joined a well-established organization as a management

trainee. Previously Amir has two years working experience as a management executive in a

small scale firm. When Amir joined the Organisations, his role as a management trainee was

not explained to him. The first few months on job were relatively stress- free as he was entrusted

with limited tasks related to his area of expertise that is management. However, he was gradually

assigned with various other roles, was required to coordinate, and communicate with diverse

groups of the workforce. The organizational members initially refused to cooperate and behaved

rudely toward him. The boss was a strict taskmaster who gives few orders and instructions. Amir

was scolded for the errors committed by other team members.

Amir did not give up and used his work experience to cope with the diverse expectations

associated with various roles performed by him as a management trainee. Amir learnt to

prioritize his work and gave adequate attention to marketing, human resources and public

relations job performed by him. Amir continued to put his best effort, even though others do not

appreciate it.

As the management trainee, Amir was required to do all kinds of managerial tasks from

conducting office correspondence conducting business meetings to solving the complaints of

customers and subordinates. As time passed, Amir become more efficient and performed various

roles in increasing effective manner. However, Amir is married and has two children, Therefore,

Amir was not able to give sufficient time to his family as he devoted most of his time working

even on Sundays. His family members thought that he has become a workaholic. Amir continues

to work day in and day out, looking for some kind of upgrading in educational qualification

which will qualify for a better job with less taxing work..

Questions

1. Explain the kind of role conflict problems faced by Amir.

2. If you were the manager of the firm, what would you do to resolve Amirs problem?

3) Analyse the culture of the organization that Amir is working.