SYARIKAT ZUMAJU HANDLING DEFENSIVE EMPLOYEE Syarikat Zumajus Managing Director, Ariffin, sat at his desk planning what he is going to say to Jo, the Factory Manager, with whom he would be holding his annual performance review in a few minutes. Ariffin disliked this reviews because it was very difficult telling people about their weaknesses. When Jo knocked the door, Ariffin mentioned him in and curtly told him to sit down. Jo, Im not at all happy with your performance. Your department has a shocking record on attendance, your accident rate is disgraceful and customer complaint about the quality of our product are increasing. Furthermore, I understand that your eldest son is getting into trouble at school. You are going to have to improve or you will be looking for a new job! Jo stood up and, with a face as red as a tomato, shouted at Ariffin, How dare you criticize my work! Youre the one who is never around when youre needed. You are always out playing golf. Theres nothing wrong with my workers attendance. Why dont you check out Marketing? Their record is much worse and there wouldnt be so many accidents if you had bought the machine guards which I recommended to you last year. You said we couldnt afford them. Well, now you can see the results! And lastly, leave my son out of this. My private life is no business of yours. With that, Jo stormed out of the office.

1. What mistake making in performance appraisal and can an appraiser manage emotional outbursts from a subordinate during an appraisal interview
2. set effective performance appraisal standards and the link to performance management
3. important for a manager to appraise a subordinate's performance and can a manager handle a subordinate who is defensive when told that his or her performance is poor