$\backslash$table$[[,$What are the drivers of business change?$],[4,$There are internal and external drivers.$],[,$Internal drivers are those that an organization can control$],[,\backslash$table$[[$External drivers are those that fall outside the control of the$],[$organization$]]],[,$All of the Above$]]$

$23$ is a visual tool that summarizes the inputs and outputs of one or more processes in table form. Used to document a business process from beginning to end.

$\backslash$table$[[$A$,$SIPOC diagram$],[$B$,$Flowcharts$],[$C$,$Event$-$driven process chain $($EPC$)]]$

Before beginning any process design, what is the first activity to do$?$

$\backslash$table$[[$A$,$Standardize to a modeling tool$],[$B$,$A clear scope statement for the design, and a list of constraints.$],[$C$,$Align to strategy$],[$D$,$Build a BPM team$]]$

What information$-$gathering activities can be used to facilitate creation of new process design?

$\backslash$table$[[$A$,$Process mining$],[B,$Artificial Intelligence$],[C,$Brainstorming and story creation.$],[D,$Dialectical analysis$]]$