Task 1: 10 Marks Instructions for students Working with a partner you are to prepare to be asked about three (3) scenarios. You need to answer as the shift Manager of ACA Hotel, complaining customer or colleague and third-party observer. For satisfactory results, the student will be able to show knowledge and understanding of assertiveness, active listening, non-verbal communication, negotiation and other appropriate communication to resolve and complete the scenario. These need to be within the policies and procedures of the company