Task 1: Calculate the Cycle Time efficiency and WIP for the below helpdesk business process: CY Prep eti tone MOR Closet Pro + Auto + win Cycle time Check if ticket is of a known issue with stored solution 2 hrs Retrieve solution from DB ihr Prepare message to user Ihr Research issue 8 hrs Prepare solution 8 hrs Ask user to test solution 4 days Document solution in DB 2 hrs Update ticket detalt 2 hrs Check user test results 2 hrs Close ticket Ihr Processing time 5 min 5 min 15 min 6 hrs 1hr 4 hrs 30 min 5 min 30 min 5 min . Helpdesk tickets arrive with a rate of 5 tickets per day 80% of all issues are known Issues 90% of all solutions succeed Helpdesk employees work 8 hours in a working day. . TNE DLA TE Task 1: Calculate the Cycle Time efficiency and WIP for the below helpdesk business process: Check with honome x Prepare AR Check # D