Task 1: Calculate the Cycle Time efficiency and WIP for the below helpdesk business process: known issue Check if ticket is of a known issue with stored solution X Retrieve solution from DB Prepare message to user X Close ticket Helpticket reciecved New issue send solution to user Solution Successful Research issue Prepare solution + Ask user to test solution + check user test results X Solution failed Document solution in DB Update ticket detail Cycle time Check if ticket is of a known issue with stored solution 2 hrs Retrieve solution from DB 1 hr Prepare message to user 2 hr Research issue 8 hrs Prepare solution 8 hrs Ask user to test solution 3 days Document solution in DB2 hrs Update ticket detail 2 hrs Check user test results 2 hrs Close ticket 1 hr Processing time 5 min 5 min 30 min 6 hrs 1 hr 3 hrs 30 min 5 min 30 min 5 min . . Helpdesk tickets arrive with a rate of 5 tickets per day. 70% of all issues are known issues. 80% of all solutions succeed. Helpdesk employees work 8 hours in a working day. . Task 1: Calculate the Cycle Time efficiency and WIP for the below helpdesk business process: known issue Check if ticket is of a known issue with stored solution X Retrieve solution from DB Prepare message to user X Close ticket Helpticket reciecved New issue send solution to user Solution Successful Research issue Prepare solution + Ask user to test solution + check user test results X Solution failed Document solution in DB Update ticket detail Cycle time Check if ticket is of a known issue with stored solution 2 hrs Retrieve solution from DB 1 hr Prepare message to user 2 hr Research issue 8 hrs Prepare solution 8 hrs Ask user to test solution 3 days Document solution in DB2 hrs Update ticket detail 2 hrs Check user test results 2 hrs Close ticket 1 hr Processing time 5 min 5 min 30 min 6 hrs 1 hr 3 hrs 30 min 5 min 30 min 5 min . . Helpdesk tickets arrive with a rate of 5 tickets per day. 70% of all issues are known issues. 80% of all solutions succeed. Helpdesk employees work 8 hours in a working day