Task 1: Develop customer service procedures You are to complete a research project using your workplace or a simulated environment. If you have a favourite restaurant. caf- or travel agency. etc.. you regularly visit you may wish to invite them to participate in this task. If so. you are required to discuss this with your assessor and then obtain permission from the organisation before undertaking the task. You are to provide information about the organisation and develop new customer service practices using the template provided. You are required to complete these tasks. Provide a brief outline of the organisation, the services it provides customers and its overall current business performance. Outline the customer service evaluation processes used in the organisation. List your customer's needs and expectations. Review any changes in your organisation's intemai or external environments and identifyIr any trends or changes which may impact on current customer service practices. Obtain information on customer needs and expectations using both formal and informal research. Conduct research on customer satisfaction levels by creating a survey and getting customer feedback on products and services. Calculate, interpret, and summarise the results of your customer satisfaction statistics. From your research, identify any customer service practices that are ineffective andfor systemic customer service problems. Identify any policies and procedures that need developing or adjusting as a result. Develop customer service policies and procedures for three areas of the business. Research industry standards and ensure your customer service procedures align with these