Task 1: Explain the components of an organisation's specific external environment. Then identify and evaluate the impact of customers on Telstra 2021/22.

Task 2: Define and explain the Social Responsibility (SR) of an organisation. Analyse the approaches taken by Telstra in 2021/22 to SR in 2021/22 and evaluate how this organisation has responded to Sustainable Development Goal 13.

- each section should have a heading

- 500 words each for a section

- provide in text citation

- Define and describe academic theory/concepts;

- Describe what you found about the organisation;

- Discuss your interpretation, analyses and evaluation of what you found;