Task 1(a) Diversity in the workplace

1(a) Define the following terms: (5 marks) (PC1.1)

Term	Definition
Race
Nationality
Racism
Prejudice
Discrimination

1(b) Identify four types of diversity of colleagues in the workplace (4 marks) (PC1.2)

1. __________________
2. __________________
3. __________________

Task 2 Conflict in the workplace

2 (a) Define the term conflict (1 mark) (PC2.1)

______________________________________________________________________________________________________________________________________

2 (b) Identify two types of conflicts (2 marks) (PC2.2)

1. _______________________________________________
2. _______________________________________________

2(c) Identify two possible causes of conflict in the workplace (2 marks) (PC2.3)

1. __________________
2. __________________

2 (d) Identify one example of a possible conflict with colleagues in the workplace

(2 marks) (PC2.4)

______________________________________________________________________________________________________________________________________

2 (e) Identify one potential conflict with a customer (2 marks) (PC2.4)

______________________________________________________________________________________________________________________________________

1. __________________

1(c) Identify four types diversity of customers in the workplace (4 marks) (PC1.3)

1. __________________
2. __________________
3. __________________

__________________