TASK 1B. Based on the previous tasks that you have completed and the actions you have planned, you will now develop systems to ensure customer needs are being included.

• Review the company's customer service charter document and create an extendedcustomer service charter for your store only. You may wish to use bullet points for this additional service charter. At least 10 bullet points.
• Create and design acomplaint and feedback form for the store to have appropriate recordkeeping and tracking of complaints, returns, requests and feedback. Include all essential elements that should exist in a complaints and recordkeeping form.
• Assuming the returns procedure was not detailed enough for the store, you will also prepare a detailed returns procedure for the store. A returns procedure is a step-by-step guide on how the customer returns will be processed in the store including the recordkeeping and the conditions of the return. At least 10 bullet points.

Please ensure that you have considered DAVID JONES designing or preparing these systems and documents. You must also include logo, name address, other relevant organisational branding in these documents.

EXTENDED CUSTOMER SERVICE CHARTER

COMPLAINT AND FEEDBACK FORM

RETURNS PROCEDURE