Task 3 15 Marks Scenario 3 You work at ACA Restaurant Cafe in the socially diverse team. Assume, the reception team is made up of m, a 20yearold Muslim woman born in Australia who loves art, Charlie, a 33yearold Buddhist from India who loves to play soccer on the weekend; and you are Sam, a 20-year-old Indigenous Australian from Queensland, is one of the waiters. Cheryl, the accounts manager, is Jewish and has three young grandchildren who she often helps to babysit. Each team member has their own background and customs. I. In order for your team to work together productively, it is necessary to embrace multiculturalism. Describe multiculturalism and the 4 distinct principles that make up Australia's national multiculturalism policy and need to be applied at the hotel. 4Marks Responses 'I . 2. Charlie has been getting frustrated at work, as W prays 5 times daily as part of her religious practices and this sometimes leayes Charlie at reception by himself during peak times. Charlie knows little about Islam. He has complained to you {Sam the waiter] when you have worked with him and made jokes about Fathima. What social and cultural issues might be causing this conflict? 2 Marks Responses 3. You feel unsure as to what to do about the conflict between Charlie and W. What are your responsibilities as a fellow team member in this situation? 2 Marks Responses /7 ACADEMIES -.1 a 1 4. Describe the steps that can be taken by ACA m management to ensure that this cross cultural misunderstanding between Charlie and Fathima is managed before it escalates. 4 Marks Responses 5. It is important to respect and understand your colleagues' varying cultural backgrounds in order to work well as a team. What beliefs may be part of Sam's cultural background as an Indigenous Australian? What would be the possible cultural requirements and provisions for Sam at work? 2 Marks Responses 6. You're helping to organise the cafe's endofyear party. What religious dietary considerations do you need to take into account for each of your colleagues identified in this scenario? 1 Mark Responses Task 4 15 Marks Scenario 4 You are at ACA Restaurant QaNfev and you host large groups and business groups from overseas. Your Restaurant ngfev has a diverse customer base, all with different needs. You notice a young Japanese man looking stressed at the front ofthe Restaurant m. He has been separated from his colleagues. You know that his colleagues are in the private dining room. but you cannot speak Japanese. You know that an interpreter is travelling with the group and is also in the private dining room. You approach the man to offer assistance. 1. What protocols should you follow when greeting and communicating with the young man? 4 Marks Responses 2. The gentleman speaks minimal English. How can you effectively communicate the location of T his colleagues to the young man without causing confusion? 4 Marks or + r \\. 3. lfyou are unable to assist the gentleman. who can you contact for help? 4 Mark Responses 4. How can you better prepare yourself to assist tour groups from a diverse range of backgrounds in the future? 3 Marks HM_Cultural Sensitivity, Assessment Task II_v2 Page 9 Last updated on 27 February 2020 A ACADEMIES T-1.8. AUSTRALASIA Responses