Question: Task 4: Complaints process One Saturday Mr Jenkins, a customer you've met at the office before, comes into the office in a very upset state.

Task 4: Complaints process

One Saturday Mr Jenkins, a customer you've met at the office before, comes into the office in a very upset state. He asks to speak with Cameron, one of the salespeople. You explain that Cameron is attending an auction, accompanied by John, the branch manager. Mr Jenkins tells you that Cameron recently sold him a property.

Mr Jenkins says Cameron misrepresented the property and he has been seriously financially disadvantaged as a result. Mr Jenkins demands to know what your office is going to about it.

How would you explain the complaints process to Mr Jenkins? Refer to the relevant parts of the Code in your explanation.

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