Question: Task How do you respond to Jerry? Select two components that would comprise an effective response. Review with the customer the steps for how to

Task
How do you respond to Jerry? Select two components that would comprise an effective response.
Review with the customer the steps for how to fix the issue.
Explain that mistakes happen all the time but you will try to correct the issue.
Focus on fixing the issue and do not place blame to avoid upsetting the customer.
Tell the customer you are not sure what the problem was.
Suggest it might have been an issue on the customer's end but can be fixed.
Explain that the other engineer working on the case gave incorrect information.
Give the customer the links to public documentation that relates to their infrastructure.
Task How do you respond to Jerry? Select two components that

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