Question: tize OneDay Fresh et Patel, Amazon Customer Task How do you respond to Jerry? Select two components that would comprise an effective response. Review with

tize OneDay Fresh
et Patel, Amazon Customer
Task
How do you respond to Jerry? Select two components that would comprise an effective response.
Review with the customer the steps for how to fix the issue.
Give the customer the links to public documentation that relates to their infrastructure.
Focus on fixing the issue and do not place blame to avoid upsetting the customer.
Explain that the other engineer working on the case gave incorrect information.
Suggest it might have been an issue on the customer's end but can be fixed.
Tell the.customer you are not sure what the problem was.
Explain that mistakes happen all the time but you will try to correct the issue.
tize OneDay Fresh et Patel, Amazon Customer Task How do you

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