Question: TB FB Qu . 0 4 - 6 0 In his book The Culture... In his book The Culture Cycle: How to Shape the Unseen

TB FB Qu

. 04 - 60

In his book The Culture...

In his book The Culture Cycle: How to Shape the Unseen Force That Transforms Performance, author James Heskett uses a hat include Referrals, Retention, Returns to labor, and Relationships with customers to measure a culture's impact on the bottom line.

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