Question: TechWare Solutions is a retailer of consumer electronics with numerous outlets across the US . Each store operates independently, with its own customer service center

TechWare Solutions is a retailer of consumer electronics with numerous outlets across the US. Each store operates independently, with its own
customer service center where representatives handle queries and orders. Currently, customers calling for service are connected to the nearest store
and wait in line until a representative becomes available. TechWare is considering implementing a unified call system where callers dial a single
number and are automatically routed to the first available representative across any service center. If TechWare adopts this unified system, will the
average waiting time for customers increase, decrease, or remain the same?
decrease
remain the same
increase
Given information is not sufficient to answer.

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