Question: The ability to provide products or services on time or faster than the competition refers to competition focused on a. service b. quality c. delivery

  1. The ability to provide products or services on time or faster than the competition refers to competition focused on

a. service

b. quality

c. delivery

d. cost

e. flexibility

  1. Which of the following is NOT a competitive priority of an operations strategy?
  1. quality
  2. cost
  3. patient-centered care
  4. timely delivery
  5. flexibility

  1. A matrix that depicts clear relationships between customer and process requirements is called:

a. Voice of Quality

b. Voice of Deployment

c. Voice of Process

d. House of Quality

e. House of Process Control

  1. The process capability ratio compares the width of the process distribution with the range of the _________________ limits.

a. specification

b. control

c. standard deviation

d. attribute

e. variable

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