the answer should be according to the mentioned marks...

1) Try a service you have never tried before on the Internet or on your smart phone. Analyze the benets of this service. Was enough information provided to make the service easy to use? How would you compare this service to other methods of obtaining the same benets? (8 Marks) 2) Use the Internet to locate the website of Disney, Marriott, Ritz-Carlton, or any other well-known. high-quality service organization. Which provider gaps has the company closed? How can you tell? (6 Marks) 3) Which of the four provider gaps do you believe is hardest to close? Why? ( 6 Marks) 4) Consider a small business preparing to buy a computer system. Which of the inuences on customer expectations do you believe will be pivotal? Which factors wilt have the most inuence? Which factors will have the least importance in this decision? (10 Marks)