Question: The average time to handle a call in the Call - Nowait call processing center has a specification of 5 . 9 6 1 .

The average time to handle a call in the Call-Nowait
call processing center has a specification of 5.96
1.15 minutes. The loss due to a mishandled call
is $15. A sample of 25 calls was drawn from the
process and the results, in minutes, can be found in
the C07 Problem Data workbook.
a. Compute the value of k in the Taguchi loss function.
b. What is the expected loss from this process
based on the sample data?

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