Question: The average time to handle a call in the Call - Nowait call processing center has a specification of 6 pm 1 . 2

The average time to handle a call in the Call-Nowait call processing center has a specification of 6\pm 1.25 minutes. The loss from a mishandled call is $12. A sample of 25 calls was drawn from the process and the results, in minutes, can be found in the worksheet tab Prob08-12 in the Excel file Ch08Data.xlsx.a. Compute the value of k in the Taguchi loss function.

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