The balanced scorecard has five performance perspectives: financial, learning and growth, internal processes, customer, and supply chain.

True

False

Strategic performance measurement systems define and link strategic objectives to the performance metrics of a company.

True

False

Which of the following suggested that management efforts not directly related to increasing profits are similar to "stealing" from a company's shareholders?

a.Various accounting firms

b.SEC

c.FASB

d.Milton Friedman

Which of the following statements regarding CSR reporting is true?

a.CSR and sustainability information provides important feedback to guide a company's strategic and operational goals regarding eco-efficiency measures.

b.CSR and sustainability reporting are helpful only to small companies with relatively simple operating structures and processes.

c.CSR reporting and feedback may help a company increase revenues and control costs but it rarely helps with efficient allocation of scarce resources.

d.CSR reporting rarely provides feedback that is helpful in guiding a company's strategic and operational decision making.