The balanced scorecard has five performance perspectives: financial, learning and growth, internal processes, customer, and supply chain. True False The balanced scorecard focuses on lagging indicators such as actual sales volume rather than including leading indicators such as customer satisfaction. True False Sometimes a strategy map is referred to as a measure map. True False A measure map is different from a strategy map because it shows the expected relationships among performance metrics based on the strategy map. True False Cody is a manager at Valvco and is creating a measun map with his supervisor. Cody can be confident in telling his boss that if customer satisfaction ratings predict sales, then customer satisfaction is the lagging indicator and sales is the leading indicator. True False