Question: The balanced scorecard is more than a performance management tool. It is a strategic planning and management system. There are four sections in a balanced

The balanced scorecard is more than a performance management tool. It is a strategic planning and management system. There are four sections in a balanced scorecard: Financial, Customer, Internal Process, and Organizational Capacity. From your current or past work or volunteer environment, identify at least one element that you would include in each section of a balanced scorecard for your work or volunteer environment.

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