The big difference between business process reengineering and continuous improvement programs like TQM/Six Sigma is that:

Group of answer choices

reengineering is a tool for installing process organization, whereas TQM/Six Sigma concern defect-free production methods and delivering world-class customer service.

reengineering helps create core competencies, whereas TQM/Six Sigma are tools for making a core competence stronger and more efficient.

reengineering is a tool for achieving one-time quantum improvement, whereas TQM and Six Sigma programs aim at ongoing incremental improvements.

business process reengineering requires benchmarking, whereas TQM and Six Sigma do not.