The bus service within the Municipal Corporation area X-press was established in 1952 to help the people of the city travel effectively. Since then, the city's population has grown from just 300,000 to over 30,000,000 with even a large population living on the outskirts or in surrounding towns. Population growth has also resulted in the geographic expansion of the city.

The problems of road travel are acutely despots the transportation company's best efforts. At least 20% of buses are out of service on any given day due to maintenance issues. The average age of buses and the lack of funding available to replace older buses is a major issue. The shortage of spare parts and components is also a problem.

Due to unreliability and low frequency of bus services, commuters depend on personal modes of transport such as two-wheelers and cars. Traffic jams and pollution, a large number of vehicles are worrying issues for the corporation. Peak hours are 8am to 11am and 5pm to 8pm The bus service cannot cope with peak demand. Despite the inability to cope with peak hours, the average income earned is quite low.



Transportation is also overstaffed, the buses are not clean, have no set schedule, and the staff is rude. If services improve, commuters would like to use the bus service. If he is appointed General Manager of X-press.

1. How would you help X-press become a profitable venture?

2. What are the service-related topics you would focus on?