The CEO for MediBank is very happy to have you manage both the departments, namely customer service and human resources. However, to ensure a consistent strategic approach inline with the organisational goals, you will also be expected to work with other departments as required. In return you get a pay raise and the experience of managing 2 departments. You are happy with this decision and have accepted this offer. The following are the targets that the CEO looks at achieving by the end of next year.

Total number of employees as of 30th June 2021	1,625	Total number of employees as of 30th June 2022	1,900
Profit as of 30th June 2021	$231 million	Profit as of 30th June 2022	$340 million
Customer complaints received as of 30th June 2021	269	Customer complaints received as of 30th June 2022	120
Customer complaints resolved as of 30th June 2021	105	Customer complaints resolved as of 30th June 2022	83
Turnover rate as of 30th June 2021	25%	Turnover rate as of 30th June 2022	13%

Question

Based on these data information the CEO wants you to develop questions for a feedback register which will record feedback from both internal and external stakeholders. Please write at least 3 variables/questions for both department (customer service and human resources).Feedback registers must be developed on MsExcel or Google Sheets.