The client has replied with the following feedback, which your manager has shared with you and your team members. "Overall, the issue was handled well, and I am happy with the solution. However, it took longer than expected for this problem to be solved. It has impacted my productivity as I did end up with a lot of backlog on my work. I also felt that the ICT support team could have communicated their progress in this matter more frequently. Also, the temporary solution did not work for long, and I had to log the same problem again. I would have expected some better workaround to avoid the backlog while the team was working for a long-term fix." 1. As part of continuous improvement, your manager has asked you to evaluate the feedback. Use the table below to document your evaluation and identify areas of improvement