The close of a routine reply, routine message, or positive message should

Question $9$ options:

A$)$

create some ambiguity, so the audience will be more likely to contact you.

B$)$

offer an explanation for why this decision was made.

C$)$

clearly state who will do what next.

D$)$

offer a resale opportunity.

E$)$

explain the reasons for any negative information you have included.