Question: The closing in a negative announcement should Multiple Choice cement your effort to cover the matter positively. O recall the main message of the announcement.

The closing in a negative announcement should Multiple Choice cement your effort to cover the matter positively. O recall the main message of the announcement. O focus on your emotions. express your grievances surrounding the negative situation. justify why it is not your fault. Which of the following would be a good buffer statement for an indirect bad-news message? Multiple Choice If you had read the instructions, you would have noticed that electric heaters should not be left unattended. You were absolutely correct to contact us, and I would love to help you! I am positive we can find a way to help you. Thank you for notifying us of the problem you have experienced with your electric heater. I am afraid that I must share some bad news. Which of the following exemplifies a good way to present bad news to a customer? Multiple Choice You were informed of the rules prior to purchase. Hence, we cannot accept your claim. I cannot help you in any way as the fault is entirely yours for not reading the product documentation The tablet was damaged because you used it improperly, so we cannot offer a replacement. You made the mistake of misusing your product, so I cannot help you in any way. In the Interest of fairness, we cannot offer customized discounts to selective customers. Which of the following would be a good buffer statement for an indirect bad-news message? Multiple Choice If you had read the instructions, you would have noticed that electric heaters should not be left unattended, You were absolutely correct to contact us, and I would love to help you! I am positive we can find a way to help you. Thank you for notifying us of the problem you have experienced with your electric heater. I am afraid that I must share some bad news

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